Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free return and refund process.
Return Policy
We accept returns for most items in new, unused condition. Items must be returned in original packaging with all tags attached. Some restrictions apply to certain product categories.
- Items must be unsed
- Original packaging and tags required
- Proof of purchase needed
Refund Policy
Refunds are processed to your original payment method once we receive and inspect your returned item. Shipping costs are non-refundable unless the return is due to our error.
- Full refund for qualifying returns
- Original shipping costs non-refundable
- Return shipping at customer expense
Exchange Policy
We offer free exchanges for size or color variations of the same item. Exchanges for different products are processed as returns and new orders.
- Same item exchanges only
- Different products require return + new order
How to Return Your Order
Initiate Return
Contact our customer service team or use our online return portal to start your return request.
Pack Your Items
Carefully package your items in original packaging with all tags and accessories included.
Ship Your Return
Use the prepaid return label provided or ship to our returns address using your preferred carrier.
Get Your Refund
Once we receive and process your return, your refund will be issued to your original payment method.
Need Help with Your Return?
Our customer service team is here to help you with any questions about returns, refunds, or exchanges.
Frequently Asked Questions
Can I return sale items?
Yes, sale items can be returned within our standard return window. Final sale items are clearly marked and cannot be returned.
Who pays for return shipping?
Return shipping costs are typically the customer's responsibility unless the return is due to our error or a defective product. We provide prepaid labels for exchanges and defective items.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned item. It may take an additional 3-5 business days for the refund to appear on your statement.
Can I exchange for a different size?
Yes, we offer free exchanges of the same item. And we'll send the new size once we receive your original item.
What items cannot be returned?
For hygiene reasons, we cannot accept returns on personal care items If used. Custom or personalized items are also non-returnable unless defective.